FAQs
Q: What is the average shipping time?
Once shipped, the average delivery time is 5-15 business days, depending on where in the world you are located.
Q: Is there a processing time?
Yes. The processing time for orders is usually 1-3 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry.
Q: Is there a warranty on your products?
Of course! We offer a 30 day guarantee which covers anything that may happen to your Relief Pad within the first 30 days of purchasing.
Q: What type of payment methods are accepted?
We accept Visa, Mastercard, American Express, and PayPal.
Q: Do you ship world-wide?
Yes! We offer shipping to almost all countries around the world :)
Q: How can I find my tracking number?
Easily! Once your order is shipped, you will receive a shipping update email and/or text with your tracking number.
Q: How can I track my order?
All you need to do is go to our "track your order" page, and insert your order's tracking number.
Q: What if my order comes in damaged?
Contact us ASAP! If your order comes in damaged in any way, please do not hesitate to contact our support team so we can make it right.
Q: I have entered an out-dated, or incomplete address. What should I do?
If you think, or know, you have entered the wrong address, please get in contact with our support team as soon as you can.
Q: What is the max size waist the relief pad can comfortably fit to?
Our pad comes with an adjustable strap that can reach up to 120cm.
Q: What is the maximum time it can operate before being overheated or automatically turned off?
The pad will turn off by itself after 90 minutes to avoid overheating. Additionally, every 30 minutes, the pad will lower 5 degrees automatically.
Q: Do I have to buy the battery pack to use the relief pad?
Yes, the pad comes with a power cable and battery pack included can be used while being plugged in via USB. The battery pack allows you to power the pad without it being plugged in.
Q: What if I couldn't find my question?
If your important question was not answered, please do not hesitate to contact our support team at sales@phlara.com as we would love to further assist you with anything you need!
Q: Are there any discount codes for people who read the whole FAQ page?
Of course! Use code FAQ10 for 10% of your order.